RECENT UPDATES (Updated on 12-03-2021):

What we are doing in response to Coronavirus

At Universal 1 Credit Union, member and employee safety is our #1 priority. U1 is closely monitoring the evolving circumstances related to the Coronavirus (COVID-19). We have created an assessment team which is dedicated to meeting and reviewing the most current guidance from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and state and local authorities to make proactive adjustments to our preparedness and response plan. 

Our team is actively cleaning and sanitizing the office areas including door handles, cash machines, tabletops, handrails, and other high-touch common areas.

Our commitment to you is to provide ongoing operations to ensure your financial needs are met and to guarantee a safe environment in which you and our staff can transact business. To remain informed of the changes to the Coronavirus, please visit www.cdc.gov or https://odh.ohio.gov/wps/portal/gov/odh/home.

We want to thank you for your patience and understanding during this time. 

What you can do 

We strongly recommend and encourage you to utilize all of U1’s remote banking tools. Registering for online and mobile banking allows you to check balances, transfer funds, deposit checks, find our surcharge-free ATMs and apply for loans. Please contact our eServices team at 800.762.9555, option -0- for registration assistance and visit u1cu.org/anywhere to find ATMs near you. 

For more, please visit our Digital Services page to view convenient banking alternatives and the many ways you can manage your accounts outside of visiting an office location. 

When visiting an office lobby, face coverings are mandatory per statewide mask order. 

Be wary of the following Coronavirus scams circulating. 

Download the U1 Mobile App to receive notifications related to any hour changes, closures or further news on U1 & COVID-19. 

Questions about Loan Payments

If you experience financial challenges during this time, there are ways we can support you. Please contact our Credit Adjustment team at 800.543.5000 opt. -6- for full details. 

Community information & resources

We are here when you need us. Members have been depending on us for over 80 years and we know you need to focus on what matters most: you, your family & our communities. For that reason, we've created a resource center for important topics related to COVID-19 and your financial accounts, such as:

• Coronavirus Aid, Relief, and Economic Security Act (CARES Act)
• Employment 
• Family service & assistance
• Tax return information

Learn more here. 

U1 Locations and Hours

We are keeping our locations page up-to-date with the most recent changes. You can view available surcharge-free ATMs, hours and any updates related to U1 office locations. Visit u1cu.org/anywhere

We will continue to provide updates to this page. Please check back regularly to stay informed. If you have any questions or concerns, you can reach out to Member Services at 800.543.5000 opt. -0- or memberservices@u1cu.org